Creating a Message

As you saw earlier in the manual, clicking 'New Message' will open up a blank 'iMagic Message' screen with your chosen template as the backdrop.

Once you've clicked 'Email' (or 'Fax' if the faxing feature is available) from the 'iMagic Message' screen, your message gets passed to Mail Sender.

Invoice\Itinerary\Invoice Custom

With a record in your CRS screen, this selection will send the appropriate command and open up an 'iMagic Message' screen with (depending on which option you chose) the itinerary or invoice in it. The 'Invoice Custom' option allows you to type the command in for iMagic to use when capturing the record to be sent. All that's left to do once the itinerary or invoice is loaded into the message screen is insert the e-mail address (or fax number) and add some personal notes (optional, for e-mail only) and click 'Email' or 'Fax'. See 'Finding E-mail addresses/Fax numbers' below for information on how to have iMagic look for e-mail addresses or fax numbers in your CRS and use them, so you don't even have to type in a customer's coordinates.

NOTE: Remember, in a 'blank' message, what you write directly on the screen will be transmitted by e-mail only. When faxing a 'non-itinerary' message, you should click on the 'Edit Itin' button of the iMagic Message screen and type in your message there.

Vax Capture
If you are using the VAX Vacation Access web assistant (Click here to learn more about it), with a record loaded into the VAX screen you could just select the "Vax Capture" option from iMagic's "New Job" menu and an iMagic Message screen will open up with the record in it ready to be sent to your customer.

Finding E-Mail addresses\Fax numbers

Using an RII entry in the PNR, you can place the e-mail address (or fax number) of the recipient in a remark field so that it will be included in the body of your itinerary.

E-Mail addresses:

iMagic scans the exported remarks (RII) of your itinerary (or invoice) for a line containing -EMAIL- followed by the client's Email address.

example:-EMAIL-yourclient@theirdomain.com

If your CRS does not let you use the '@' symbol in a remark, simply replace it with an asterisk (*). iMagic will find that and replace it with the '@' before sending.

iMagic will also look for CCs in a remark field. This is put in the same as above, except to specify a CC address in remarks use -CC-. Make sure that each e-mail address you want to use is on a seperate remark line, with no other information in each remark.

example:-CC-yourclient@theirdomain.com

Fax numbers:

iMagic scans the exported remarks (RII) of your itinerary (or invoice) for a line containing -FAX- followed by the client's fax number as you would dial it (including the 1 for long distance calls and with no dashes in the number) and a period at the end.

example:-FAX-12345678.

NOTE: The CC option does not apply to fax numbers.

            Note: iMagic will remove these remarks from the body of the message before it is sent to the recipient(s).

Amadeus Options

Title of Amadeus window

This is the title that iMagic looks for (in the title bar of your reservation screen) in order to communicate with your Amadeus screen. The default setting is dependent on your version of Amadeus and should not have to be changed (Some examples are 'APS-' and 'MAXsys'). You should only change this if you notice that iMagic is having problems. To change this, uncheck the 'Locked' option and write in the name that appears in the top bar of your Amadeus screen and then re-check the 'Locked' option.

Note: Whatever you change must be written exactly as it appears in the title bar of you CRS screen, as this is case-sensitive.

Terminating remark

The Terminating Remark is what iMagic uses to identify the last segment (page) of your itinerary in your Amadeus screen. In order for iMagic to capture your itinerary (or invoice), it will "talk" with your Amadeus screen, telling it to Page Down one segment at a time. When iMagic sees the Terminating Remark (that you specify) in a segment it will consider this segment to be the last page of the itinerary and stop doing Page Downs. The Terminating remark must be a series of words that appear on a single line of text in your Amadeus screen, and it must be something that will always appear on the last page. Normally this should be the words "RESERVATION NUMBER(S)", but it may differ from agency to agency.

The Amadeus Vista Option

If you are using the Amadeus Vista platform, you should be able to just check this option and iMagic should work properly for you. If you are experiencing problems with iMagic and Amadeus Vista, please feel free to contact us.

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