Frequently Asked Questions

Does Magnatech® work with all Global Distribution Systems (GDS)?
Yes, Magnatech® is GDS agnostic and our services work on all GDS platforms.
Does my agency have to enter into a long-term contract regarding the use of one or more of the travel management solutions offered by Magnatech®?
Absolutely not. If a travel management company decides to cancel its subscription to our travel management software at any time or for any reason, Magnatech® only requires that you provide us with a 30-day written notice.
How long does the implementation of travel management software take?
Implementation time actually depends on the size of the travel management company (number of offices and locations), the service being subscribed to, and the complexity of your particular requirements.

Standard implementations can range anywhere between 2 to 8 weeks depending on the solution being implemented.

Our implementation team will work closely with the travel management company to determine a realistic timeline based on its specific requirements and then ensure a smooth and stress-free integration.

How is Magnatech®’s pricing structured?
Subscriptions to Magnatech® ’s various travel management software services involve a one-time setup fee and a monthly cost per transaction, which is reset at the beginning of each month. The one-time implementation and monthly cost per transaction will vary according to the Magnatech® travel management solution you choose and the volume of transactions processed through our system on a monthly basis.

Additional costs may be applied if programming is required which falls outside the scope of the current travel management system.

For more information, please contact Scott Millar at scott@magnatech.com.

Who do I direct my questions to once we start using Magnatech’s travel management systems?
Should you have any questions or require assistance, you are encouraged to direct all support/technical concerns to helpdesk@magnatech.com. This client support ticketing system allows us to respond to every request in a timely and efficient manner. All incidents are documented and may serve as requests for enhancement purposes, enabling us to continuously provide reliable services.
What is Magnatech®’s response time when I have an issue to resolve?

Initial response times are measured from the moment Client submits a support / service request email via Magnatech’s online support system (helpdesk@magnatech.com) and when a response is given.

Initial response times to a client support request are between 24 – 48 hours and are applied during Magnatech’s standard working hours (8 :30 AM – 5 :00 PM Eastern Daylight Time) Monday to Friday. Issues reported during non-working hours will be responded to the following day.

The Magnatech online support system is monitored during non-working hours and specific actions are always taken if an issue is deemed to be critical in nature.

What is Magnatech®’s commitment to uptime?

Magnatech® provides the highest level of dependability and guarantees an uptime of 99.9% for all of its travel management solutions.

Our travel management systems are continuously monitored, even during non-working hours, and swift action is taken if something is deemed to be seriously problematic.