FAQ

Frequently Asked Questions

Yes, Magnatech is GDS agnostic and our services work on all GDS platforms.

Absolutely not. If a travel management company decides to cancel its subscription to our travel management software at any time or for any reason, Magnatech only requires that you provide us with a 30-day written notice.

Implementation time actually depends on the size of the travel management company (number of offices and locations), the service being subscribed to, and the complexity of your particular requirements.

Standard implementations can range anywhere between 4 to 8 weeks for our unused ticket tracking system (OnTrackplus), but could take longer if the service being implemented is our quality control or auto-ticketing application (MTCC). Our itinerary/invoice delivery solution (OnQueue) could take between 1 to 2 weeks.

Our implementation team will work closely with the travel management company to determine a realistic timeline based on its specific requirements and then ensure a smooth and stress-free integration.

Subscriptions to Magnatech’s various travel management software services involve a one-time setup fee and a monthly cost per transaction, which is reset at the beginning of each month. The one-time implementation and monthly cost per transaction will vary according to the Magnatech travel management solution you choose and the volume of transactions processed through our system on a monthly basis.

Additional costs may be applied if programming is required which falls outside the scope of the current travel management system.

For more information, please contact Scott Millar at scott@magnatech.com.

Should you have any questions or require assistance, you are encouraged to direct all support/technical concerns to helpdesk@magnatech.com. This client support ticketing system allows us to respond to every request in a timely and efficient manner. All incidents are documented and may serve as requests for enhancement purposes, enabling us to continuously provide reliable services.

Response time to a client support ticket is between 24 to 48 hours and all requests are handled either by phone or email during Magnatech’s standard working hours, Monday to Friday from 8:30 AM to 5:00 PM EST. Response times are measured from the moment you submit a support request email via our online support system (helpdesk@magnatech.com).

There is always someone monitoring our travel management systems even during non-working hours, and specific immediate actions are taken if an issue is deemed to be critical in nature.

Within our Service Level Agreement, Magnatech offers maximum reliability and guarantees an uptime of 99.9% for all of its travel management solutions.